Refund Policy
1. Refund Eligibility
1.1. Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will provide a full refund or a replacement product, as per your preference.
1.2. Incorrect Products
If we ship the wrong product to you, please notify us within 7 days of receiving your order. We will arrange for the correct product to be shipped to you, or you may request a refund.
2. Refund Process
2.1. Contact Us
To initiate a refund, please contact our customer support team using the information available on our website and provide the following details:
- Your order number
- Description of the issue
- Supporting photographs (if applicable)
2.2. Return Authorization
If a return is required, we will provide you with a return authorization number and instructions for returning the product.
2.3. Return Shipping
In cases of defective, damaged, or incorrect products, we will cover the cost of return shipping. Please follow the provided instructions for returning the product.
2.4. Refund or Replacement
Once we receive the returned product and verify the issue, we will process your refund or send a replacement product, as per your preference.
3. Non-Refundable Items
3.1. Change of Mind
We do not offer refunds for products if you change your mind or are dissatisfied with the color, size, or style, provided the product is not defective or damaged.
4. Processing Time
4.1. Refund Timing
Refunds will be processed within 7 days of receiving the returned product. The timing of the actual refund may vary depending on your payment method and financial institution.