Refund Policy
1. Refund Eligibility
1.1. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will provide a full refund or a replacement product, as per your preference.
1.2. Incorrect Products: If we ship the wrong product to you, please notify us within [insert number of days] of receiving your order. We will arrange for the correct product to be shipped to you, or you may request a refund.
2. Refund Process
2.1. Contact Us: To initiate a refund, please contact our customer support team at https://omrudrakshakendra.com/ with the following information:
Your order number
Description of the issue
Supporting photographs (if applicable)
2.2. Return Authorization: If a return is required, we will provide you with a return authorization number and instructions for returning the product.
2.3. Return Shipping: In cases of defective, damaged, or incorrect products, we will cover the cost of return shipping. Please follow the provided instructions for returning the product.
2.4. Refund or Replacement: Once we receive the returned product and verify the issue, we will process your refund or send a replacement product, as per your preference.
3. Non-Refundable Items
3.1. Change of Mind: We do not offer refunds for products if you change your mind or are dissatisfied with the color, size, or style, provided the product is not defective or damaged.
4. Processing Time
4.1. Refund Timing: Refunds will be processed within 7 days of receiving the returned product. The timing of the actual refund may vary depending on your payment method and financial institution.
1.1. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will provide a full refund or a replacement product, as per your preference.
1.2. Incorrect Products: If we ship the wrong product to you, please notify us within [insert number of days] of receiving your order. We will arrange for the correct product to be shipped to you, or you may request a refund.
2. Refund Process
2.1. Contact Us: To initiate a refund, please contact our customer support team at https://omrudrakshakendra.com/ with the following information:
Your order number
Description of the issue
Supporting photographs (if applicable)
2.2. Return Authorization: If a return is required, we will provide you with a return authorization number and instructions for returning the product.
2.3. Return Shipping: In cases of defective, damaged, or incorrect products, we will cover the cost of return shipping. Please follow the provided instructions for returning the product.
2.4. Refund or Replacement: Once we receive the returned product and verify the issue, we will process your refund or send a replacement product, as per your preference.
3. Non-Refundable Items
3.1. Change of Mind: We do not offer refunds for products if you change your mind or are dissatisfied with the color, size, or style, provided the product is not defective or damaged.
4. Processing Time
4.1. Refund Timing: Refunds will be processed within 7 days of receiving the returned product. The timing of the actual refund may vary depending on your payment method and financial institution.